Guest Assistant / Front Office Reception - Franschhoek
You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role. Experience and Skills: Minimum of 2 years of experience in the Front Office operations of a luxury hotel Proficient in use of various well-known Property Management systems Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance Display a sense of urgency and dedication to meeting the needs and wishes of others The ability to remain calm and professional when under pressure Strong interpersonal skills Excellent verbal and written skills Must be professional and a team player Sustainable quality and attention to detail Inherent Requirements: Grade 12 – Matric Certificate Tertiary qualification in Hospitality Management would be advantageous Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous Ability to work shifts including night shift Valid drivers license would be advantageous Preference will be given to candidates from Franschhoek and neighbouring areas Main Responsibilities: Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing Concierge services (Booking of restaurants, transport, etc.) Recommendations, upselling and cross selling including partner experiences Positive interdepartmental and colleague communication Monitor O status and management accounts Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.) Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests
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