Guest Experience Coordinator - - Somerset West

Requirements:

Hospitality/Consumer Studies qualification - advantageous
Min 2 years previous experience in a customer service or hospitality role - preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the ability to remain calm under pressure.
Detail-oriented with a focus on delivering high-quality service.
Greet guests warmly and provide assistance as needed.
Handle enquiries and provide accurate information about products, services, and facilities.
Respond promptly to guest complaints or concerns, resolving issues to their satisfaction.
Coordinate with other departments to ensure seamless guest experiences.
Maintain cleanliness and organisation in guest areas.
Collect and analyse guest feedback to identify areas for improvement and implement strategies to enhance the guest experience.
Collaborate with marketing and sales teams to promote special events, offers, and promotions
Provide assistance to sales team with administrative tasks as required