Jobs in Go!

Description An amazing opportunity awaits a successful candidate at our beautiful hotel based in Franschhoek for a Client Liaison Officer. Job Description To qualify for this position, you must have the qualification and experience: Previous experience in guest relations or a customer-facing role in the hospitality industry is advantageous. Excellent communication and interpersonal skills. Ability to handle challenging situations with tact and professionalism. Knowledge of local attractions, services, and amenities. Proficient in using reservation and communication systems. Duties and responsibilities include: Guest Engagement: Welcome guests warmly, providing personalized assistance and information to enhance their overall experience. Issue Resolution: Address guest concerns and requests promptly and effectively, ensuring a quick resolution to maintain guest satisfaction. Concierge Services: Provide recommendations and assistance with local attractions, dining, and activities facilitating a seamless and enjoyable stay for our guests. Communication: Maintain clear and open communication with guests, anticipating their needs and ensuring a high level of service throughout their stay. Feedback Collection: Gather and analyze guest feedback, identifying areas for improvement and sharing positive feedbackwith the team. Collaboration: Work closely with other departments, including front office, housekeeping, and F&B, to coordinate anddeliver a cohesive guest experience. Apply Now

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Jobs in Go!