Guest Relations Assistant (Cape Town) - - Cape Town City Centre

KEY OUTPUTS:

Ensure all guests are being met by &beyond.
Ensure extraordinary guest experience through preparing snack packs, guest delight stops, and ensuring our 3rd party suppliers are all up to standard.
Ensure guest delights are being done for tours, birthdays, honeymoon picnics, or any special occasion.
Get guest feedback on all tours, consolidate feedback and send to the reservations consultant within 72 hours of the tour
Printing, checking & delivery of journals to Cape Town hotels/ Suppliers
Printing and checking of name boards for all meet and greets
Assist with site inspections in Cape Town/ overnight stays if required and write full reports on them
Check on 3rd party suppliers and make sure they are up to standard
Assist with amending Tour plan for all tours and transfers that are outsourced
Respond to emails and requests timeously
Assist with bookings and outsourcing
Visit guests as requested should there be any serious complaints received whilst guests are in Cape Town
Need to be able to step in and assist with any issues when required
Organise 3rd party training with suppliers, educationals and Team Build events
Stay current with all products and new offerings in Cape Town and surrounds
Management of lost luggage, ensuring lodges/suppliers and guests are being communicated to continuously
Manage all VVAs, hot boxs or anything that touches the guest
Emergency phone duty on a rotational basis
Manage aesthetic of brand in all aspects: uniform, vehicles, general appearance of M&Gs, anything that touches the guest in any sense.