Guest Relations Officer/ Hotel Reception - - Stellenbosch

A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Hospitality
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

Hospitality Certificate/Diploma
2 - 3 years experience in a similar role
Strong computer skills (Dine-Plan, Protel)
Reliable transport to and back from work
Strong computer and great administration skills
Passionate about the hospitality industry
Excellent interpersonal and communication skills
Strong customer service orientation with excellent people skills
Comfortable in dealing with very distinguished clientele
Must be well-presented
Friendly, helpful and outgoing
Natural warmth and friendliness
Punctual and self-disciplined

DUTIES:

Welcome and introduce Lodges and Spa to guests
Check-in and check-out guests
Pass all relevant guest information on to various departments as required
Assist guests with bookings, tours and transfers, build and create guests itineraries
Ensure that all guest information and rates are correct
Guests liaison to all outside guests and assist Indochine restaurant when needed
Update guests profiles on Protel
Report to the manager on duty regarding any related maintenance concerns
Prepare welcome letters and registrations cards

Manage:

Day sheet guests itinerary document
Guests' daily Call log
Calls and guest concerns

Assist reservations with lodge guests bookings, and messages
Assist Spa, Housekeeping and Indochine when required
Assist with lunch and dinner bookings on Dine-plan as required
Do a thorough handover with the Night Auditor & early/late shift Guest Relations
Ensure all transfers are booked, tracked and charged
Required 2 Night audit duties per month

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