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Reference: PC001585-DH-1One of the most prestigious wineries in the world is looking for Guest Relations Officer/ Hotel Receptionist with a Hospitality Certificate / Diploma and 2 – 3 years’ experience in a similar role, Stellenbosch. A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : HospitalityBASIC SALARY : Market RelatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS: Hospitality Certificate/Diploma 2 - 3 years experience in a similar role Strong computer skills (Dine-Plan, Protel) Reliable transport to and back from work Strong computer and great administration skills Passionate about the hospitality industry Excellent interpersonal and communication skills Strong customer service orientation with excellent people skills Comfortable in dealing with very distinguished clientele Must be well-presented Friendly, helpful and outgoing Natural warmth and friendliness Punctual and self-disciplined DUTIES: Welcome and introduce Lodges and Spa to guests Check-in and check-out guests Pass all relevant guest information on to various departments as required Assist guests with bookings, tours and transfers, build and create guests’ itineraries Ensure that all guest information and rates are correct Guests’ liaison to all outside guests and assist Indochine restaurant when needed Update guests’ profiles on Protel Report to the manager on duty regarding any related maintenance concerns Prepare welcome letters and registrations cards Manage: Day sheet – guests itinerary document Guests' daily Call log Calls and guest concerns Assist reservations with lodge guests’ bookings, and messages Assist Spa, Housekeeping and Indochine when required Assist with lunch and dinner bookings on Dine-plan as required Do a thorough handover with the Night Auditor & early/late shift Guest Relations Ensure all transfers are booked, tracked and charged Required 2 Night audit duties per month Should you meet all the requirements, apply on our website at www.statusstaffing.com today.Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles. Apply Now

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