The objective purpose of this role is to direct, administer and coordinate the internal operational activities of the organization in accordance with policies, goals, and objectives established by the chief executive. BCom or Bachelor's degree in relevant field. MBA is advantageous. Minimum of 10 years' experience in a similar position. Employee benefits experience Financial Acumen. 1. Strategic Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise. Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives. Recommends their adoption to the Chief Executive Officer. Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise. Develops and establishes operating policies consistent with the CEO's broad policies and objectives and insures their adequate execution. Appraises and evaluates the results of overall operations regularly and systematically and reports these results to the CEO. Insures that all activities and operations are performed in compliance with local, state, and SARS regulations and laws governing business operations. Develops and maintains a sound plan of organization. Establishes policies to insure adequate management development and to provide for capable management succession for those functions/business units falling under his/her responsibility. Directs the development and establishment of adequate and equitable personnel policies throughout the organization, including compensation policies and employee benefit plans. Ensures that the interests and welfare of employees as individuals are preserved and protected. 2. General Management Managing overall administration team for the full function of employee benefits (contributions, claims, exits). Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreements. Organising and managing administrators' activities when attending to members so that responses are delivered in a professional manner according to the requirements. Ensuring that monthly productivity targets are met. Monitoring performance and productivity standards and identifying areas of improvement/ Providing agents with feedback on productivity targets. Assisting in coaching, training and development of staff. Driving excellent service provision to contribute to the retention of clients which will result in attracting new business through proactive relationship management. Ensuring that responsible managers/team leaders are analysing and investigating claims before our organisation can make a payment to the customer. Ensuring that company procedures are followed in the processing of claims and that benefits are paid to those who are eligible. Ensuring that payment of claims are on the basis contractual agreements between our organisation employee benefit and the client. Checking and ensuring that thorough investigations have been conducted for finalisation. Building and managing relationships with internal departments and clients Ensuring that set targets are met on a daily and monthly basis. 3. Record Keeping and Filing Ensure all documentation relating to umbrella funds are saved in the member profile on the system. Ensure appropriate notes are recorded in the member profile on the system. Full fund administration system filing. 4. Reporting Prepare, analyse, and present ad hoc reports as and when requested. Prepare, analyse, and present an accurate report for trustees meetings. Have the ability to report at trustee meetings. 5. Query Resolution Attend to queries or inquiries by members within the required timelines. Provide assistance to employers or service providers where necessary. 6. Innovative & Team Player Be able to work independently with minimal supervision. Abide by audit findings as directed by the Head of Administration. Build and maintain supportive relationships both internally and externally. 7. Relationship Management Build and maintain positive relationships with all clients and service providers. Build and maintain supportive relationships with teams internally. Ensure that all communication sent internally and externally is dealt with professionally. 8. Time Management Devote the whole of your time, attention, and abilities during working hours to the discharge of your duties. Meet production standards in terms of quantity and quality. Manage work outflow timeously. N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form. Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful. Apply Now

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