Head of Customer Experience - - Central Johannesburg

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences: 1. customer loyalty management, 2. customer relationship management 3. and customer value management Qualifications/ Experience Strong understanding of Telco/ eCommerce operationsThe ideal candidate should have 7 to 10 years of marketing and customer strategy, or trade marketing experience, managing direct-to-consumer programs including CRM, loyalty customer programs, customer promotions, and any other relevant experience driving customer lifetime value in both digital and traditional areas.Experience in building co-marketing partnership plans will be advantageous.Multifunctional experience within marketing and sales to ensure rollout plan adoption and plan integration.Proficient with PowerPoint, Excel, Word, and MS ProjectRelevant qualifications will be advantageous. https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjIzMzc5OTYyP3NvdXJjZT1ndW10cmVl&jid377286&xid3223379962 Apply Now

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Head of Customer Experience - Central Johannesburg

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