Head Of Operations Umhlanga,Durban,Kwazulu Natal - Kura - South Africa

This is a permanent full-time role as a Head of Operations in our Umhlanga site, South Africa office. The role is on-site. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People." What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful? If you have experience in Operational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while driving and developing an effective sales culture, then this role is for you. The role includes the following responsibilities: Achieve all operational KPIs across a project to ensure contractual obligations are met as a minimum including (but not limited to) sales performance, delivery of hours, auditory/compliance requirements and customer satisfaction targets Ensure internal revenue budget targets and revenue growth targets are exceeded by accurate forecasting, analysing and reporting on financial performance and identifying areas for growth Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction Lead, develop, motivate and coach Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver a superior level of sales and a high quality of service. Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to minimise attrition and absence and maximise engagement across the project by building a fun and rewarding environment Create and maintain a strong sales culture and performance driven working environment Work with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KURA executive report Outbound & inbound contact centre operational management and strategic planning experience within a sales environment Experience Managing a minimum staff compliment of 500 employees Proven track record in operational achievements Effective leadership through team building , development and a strong coaching culture Highly focussed and sales driven KPI management and proven track record of achievement Ability to recruit and create dynamic and highly performing teams Commercial awareness and financial management Thorough understanding of resource optimisation and delivery Excellent client relationship management Experience of managing multiple projects and varying team sizes Salary: R960 000 per annum -R1 200 000 per annum Apply Now

Share this job with someone you think should apply!

Facebook

Head Of Operations Umhlanga,Durban,Kwazulu Natal - South Africa

Related Jobs

Manager Kwazulu-Natal - South Africa

MANAGER CHEMICALS: KWAZULU-NATAL - Durban

MANAGER CHEMICALS: KWAZULU-NATAL Market related - South Africa

Head Of Operations Linbro Park - Linbro Park

Head of Sales - Johannesburg

Want to do another search?