Help Desk Support JHB - Northern Suburbs - South Africa
ManpowerGroup SA
Reference: CPT002537-AK-1 Our client who is a leader in the Legal sector is looking for an experienced MS Word specialist to join their team The ideal candidate needs to have a strong Office 365 background and advanced skills in MS Word Responsibilities: End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and professional assistance to end-users Guide end-users through step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and Solving Ability to quickly assess and resolve issues during a user's phone call. Analyse and gather information about software issues Research and identify solutions to software issues Test and replicate reported issues to verify their existence and determine the best course of action and resolution Understand the importance of company templates and formatting processes Transfer of knowledge Transfer application knowledge effectively and timeously to end-users and team members Training On-boarding and training of end-users on iManage, inhouse styles and templates, Word, Excel, PowerPoint and Aderant (Practice Management Software) General Assist HR with operations staff skills audits Provide guidance on best practices for software maintenance and updates Communication (end users and team members) Ask relevant questions Communicate clearly and effectively with both technical and non-technical end-users, translating information into understandable terms Keep end-user informed about the status of their reported issue/s and expected resolution times Collaborate with the team to escalate complex issues that require further investigation Good understanding of the business needs and the IT service delivery requirements Follow company and IT procedures and security policies Experience, Skills and qualifications: Very good understanding of Office 365 products Advanced MS Word skills – including templates, styles and macros Excellent command of written and spoken English Active Directory User training experience (MS Word, iManage) Minimum of 5 years experience on training/assisting with MS Word iManage skills will be an advantage Basic SQL skills will be an advantage Please note only shortlisted candidates will be contacted Annually
Apply Now
Facebook
WhatsappRelated Jobs
It Help Desk Technician Johannesburg - Johannesburg
Elite Search & Selection
...
Service Desk Agent - Cape Town Region
EXL
...
Support Engineer Centurion - Centurion
ITR Technology Pty Ltd
...
Service Desk Agent Cape Town - Cape Town Region
EXL
...
Senior Help Desk Support Analyst JHB - Johannesburg
CSG Resourcing Ltd
...