Holiday Planner - Durban
HotelJobs.co.za
Large Hospitality Travel and Tourism Headoffice is looking for a suitable candidate to fill the position as Holiday Planner. Purpose of the Position To conduct reservations administrations functions, assist with reservations targets being met. Ensure that all members are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement. Key Performance Areas Conduct service calls to the Club members. General reservations administration functions. Assist with ensuring that reservation targets are met and high service levels are maintained at all times. Take ownership of queries and ensure timeous and accurate resolution. Be target driven, but conscious and able to maintain the high levels of Service Delivery required in the department. Utilise various methods of correspondence such as email, fax, post etc. To achieve efficiency and quality standards as per company policy and procedure. Ad hoc duties where required. Competencies Required Accurate, organised and able to multitask Excellent communication skills (verbal and written) Customer orientated and conscious of etiquette at all times Handling difficult calls in a patient and understanding manner Decision making and problem solving Well presented and spoken and conscious of brand representation Ability to work under pressure Dependable Qualifications Experience in a customer services environment Good administrative skills MS Office and Electronic Mail Knowlege of Reservations an Advantage
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