Hospitality & Environmental Services Manager - Cape Town City Centre
Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.
A trusted and well established client of ours in The Middle East is seeking an experienced Hospitality & Environmental Services Manager.
The function of Hospitality & Environmental Services Manager is to oversee the hospital's support services departments in line with the organization's mission, vision and values. Areas supervised include laundry, housekeeping, housing/accommodation, food services, security services, transportation, safety, facilities, and maintenance.
Primary Duties and Responsibilities:
- Develop and foster effective collaboration between departments and other affiliated services to ensure integrated approach to providing services.
- Participates in the development and applications of standards of quality and productivity for the Support Services.
- Monitors departmental personnel matters to include interviewing and the hiring of new staff, training,evaluating work performance, promotion, counseling, discipline and termination.
- Develops, evaluates and implements: departmental policies and procedures, goals and objectives, and standards of work for the sections under his/her supervision.
- Negotiates priorities, plans work schedules, makes job assignments, orders needed materials, supplies and parts. Recommends use of outside specialty contractors as circumstances indicate.
- Responsible for the selection and coordination of all Support Services contractors and ensures all contractual provisions are met along with established codes.
- Responsible for developing the annual operating budget, which includes personnel, equipment, materials and supply needs. Continues to monitor budget after adoption.
- Prepares monthly, quarterly and annual reports.
- Oversees the daily performance and grounds care of the hospital to assure a uniform and satisfactory landscaped appearance.
- Ensure consistent cleanliness of the entire organization in compliance with the infection prevention and control guidelines.
- Ensure sound facility (building, water, electricity) performance by ensuring timely implementation of the approved preventive maintenance program.
- Ensures that all approved clinical equipment preventive maintenance is performed in a timely manner following the approved clinical equipment preventive maintenance program.
- Ensure that provision of transportation services are timely; vehicles are safe by ensuring that vehicle preventive maintenance is performed in a timely manner.
- Ensure adequate number of security staff is in place to maintain the safety of the patient, visitor and staff of the organization.
- Responsible in ensuring that all security services staff is competent to perform assigned duties and task.
- Ensure that food services staff and contracted services are following the approved policies and procedures .i.e.
- Hard Analysis and Critical Control Points (HACCP).
- Participates in performance improvement information management programs.
- Demonstrates knowledge and is able to identify each patient's age-specific needs to promote a safe environment needed by the patient group.
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
Specialized Knowledge/Skills:
- Ability to think and plan strategically.
- Good understanding of principles and practice of managing staff performance.
- Knowledge of change management and organizational development processes.
- Ability to relate effective and build productive relationships at all levels of a complex organisation.
- Ability to handle a diverse and challenging workload.
- Ability to analyse complex problems and develop practical solutions.
- Experience of managing significant budgets.
- Excellent interpersonal skills.
- Working knowledge of Excel, PowerPoint Presentations, Outlook and Word.
- Excellent verbal and written communication skills; ability to speak and write clearly and concisely in both Arabic and English.
- Strong understanding of healthcare safety, operations and programs.
Education/Licensure:
- Bachelor Degree in Engineering from a well-recognized and accredited University.
- Formal training/certification in Facility and Safety.
Professional Experience:
- Minimum of five (5) years of progressive experience in the same position in healthcare setting.
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
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