Hotel Receptionist - Sandton
The Capital Hotels
Responsibilities Welcome, assist and direct guests correctly in a friendly and polite way Provide high quality customer service at all times Check the guests in/out, take payments Manage telephones, emails and reservations in a prompt and professional manner Ensure that all correspondence are recorded and filed accurately Ensure that all bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate Reviewing guest special requests and ensure that they are met or exceeded Handle problems that arise in an effective professional manner Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp 062 636 3971. Person Specification Essential Experience of managing customer relations face to face and via phone High level of spoken and written English Customer Service Skills e.g. face to face, telephone, email etc. Desirable Proven experience in hospitality, reception and admin or similar customer facing role Cash handling Familiarity with Opera software
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