Hotel Receptionist - Kloof Street
FreeRecruit
An award-winning hotel located in Sea Point is looking for a Receptionist. Experience required: Hotel Management Diploma an advantage Reception experience in a hotel is essential At least 1 year dealing with guest service MS Office, Semper and GAAP experience preferred Attention to detail Fluent in English Flexible Able to work under pressure High standards of hygiene Clean uniform, minimal jewellery and appropriate attire Confident Effervescent personality Duties include: Welcome all guests in a friendly & polite manner Identify guests upon check-in (corporate or FIT) and follow the check-in procedure as required Call guest by name during conversation at least twice Observe and attend to all guests without delay Ensure registration documentation is completed correctly and entered into the system Ensure information on arrived VIP guests is distributed to relevant departments Post and file all dockets as per organizational requirements Ensure efficient checkout as per organizational requirements Take responsibility for cash float and maintain it with adequate change Report queries on guest bills directly to the MOD without delay Report guest complaints accordingly without delay and follow up Take appropriate action against unexpected situations Report wake-up calls, ironing boards and luggage down accordingly Ensure cash up and banking is done as per organizational requirements Ensure documentation and other items required for guest registration are prepared in advance of guest arrivals Ensure daily accounts maintenance (Pit checks) is done and signed off Inform Housekeeping of all early arrivals, late departures and room moves Ensure complete handover to the next shift Note and action comments in handover Be Familiar with conference venues, tours, prices and facilities available within the area Be Familiar with internal activities (groups, conferences, VIP’s) Be Familiar with room types (floors, views, facilities) Be Familiar with rates and season specials Be Familiar with the Semper booking system Provide customer information and be able to book external services Identify customer’s needs and requirements correctly Consult alternative sources should the required information be unavailable Ensure clear and accurate messages are taken/left where appropriate and are passed on to the relevant person via email or a message on letterhead for a guest Ensure operating equipment is maintained and supplies are replenished accordingly Ensure system failures are identified, rectified and reported Be Familiar with the confidentiality policy of the hotel Be Familiar with procedures in the event of a fire Always maintain high standard of personal hygiene and presentation Ensure the front desk area is always clean and tidy The post Hotel Receptionist appeared first on freerecruit.co.za .
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