HR Business Partner - South Africa
Job Description: ? Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probation – to ensure consistency with relevant legislation and company HC policy and procedures ? Undertaking specific projects, in consultation with line management, to facilitate HC activities and enhance client service ? Providing timeous and relevant HC management information ? Delivery on staffing sourcing – ensuring high quality employees’ staff for the business unit/department ? Implementation of the full performance management cycle in the business unit/department ? Driving the values and creation of a great working environment at business unit/departmental level ? Help identify, prioritize and build organizational capabilities, behaviours, structures, and processes ? Implement Human Capital Policies and Procedures (Employee Relations, Recruitment & Selection) at business unit/departmental level ? Handle employee relations/dispute resolutions in areas of responsibility including CCMA/Labour court matters. ? Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation - recruitment, psychometric assessments, induction, L&D, EE planning, retention, career management, rewards etc ? Support line management in forecasting and planning the talent pipeline requirements in line with the business unit/department’s strategy ? Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda ? Facilitate and promote employee engagement and feedback, in line with the company’s vision to be employer of choice ? Provide expert advice and coaching to employees where appropriate ? Human Capital Reporting ? Identify and Implement change interventions. ? Administer skills audit processes to identify the skills needs of the organisation and report on it. Minimum requirements: ? A degree in Human Resources Management, Labour Relations or Industrial Psychology or equivalent qualification ? MAP or similar Management Development Programme will be advantageous ? Minimum 5 -7 years’ experience as a Human Capital Generalist, supporting Contact Centres ? Strong employee relations experience is essential ? Strong interpersonal skills ? Ability to manage multiple priorities and meet critical deadlines ? Understanding of Change Processes ? Understanding of Performance Management and improvement processes ? Human Capital Information Systems understanding ? Basic Project Management skills ? Knowledge of BCEA, Employment Equity, Labour Relations Act and Skills Development Acts ? Knowledge of career development methodologies ? Willing to travel.
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