ICT Manager: Classroom Support Services - Western Cape, Cape Town - Cape Town Region
GoldenRule
We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms. A relevant tertiary qualification (NQF 6 or higher). A minimum of 6 years' experience in an ICT or AV environment, with 2 of them at a managerial level. Demonstrated knowledge of customer service, IT technologies, and audio-visual technologies. Project management experience. Expenditure control experience. Excellent communication and interpersonal skills. The ability to work independently and under pressure. Planning, prioritisation, problem-solving and analytical skills. Ability to develop and maintain relationships. Capacity to contribute effectively and creatively to a team. Managing a team of support consultants as well as a pool of student assistants. Recruiting, coaching and motivating staff. Planning and prioritising team activities. Ensuring excellent levels of service through daily operations that meet service level agreement targets. Managing projects. Ensuring communication and collaboration with customers, end-users and other IT staff. Controlling expenditure. Desired Skills: Systems Analysis Complex Problem Solving Programming/configuration Critical Thinking Time Management
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