ICT Technician - Milnerton
Lesedi
PURPOSE OF ROLE To provide 1st Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited) KEY PERFORMANCE AREAS (All sites) Attend Servicedesk calls and close in SLA timeframe. Laptop/Desktop (Specification, Procure, Distribute, Support). Lesedi software application installation and basic support (Engineering software). Manage and maintain all Meeting rooms, video conferencing (not limited). Assist with maintenance of local network cabling. Assist with VoIP system support. Assist with All printers/Plotters toner maintenance. Assist with Cloud support to end-users (i.e. Office 365, Code Two) Setup and Maintenance of procedures, guides, and SOPs as required. Assist with Wi-Fi AP and controller companywide. NOC dashboard monitoring and call logging. Initiate and liaise with 3rd party vendors for hardware and software support. Assist with Offsite Datacenter support when required. Assist the ICT Manager with Site initiation and planning. At minimum -Monthly reporting and feedback Providing end-user training and induction. Assist with cellphone updates and phone setups. Etc Ensure ICT Training is kept current to ensure optimized support to business. Comply with IT support scheduled timeframe. QUALIFICATION AND EXPERIENCE 1 year IT Diploma or relevant IT certification. CompTIA certified- A, Network (Advantage). 1 year working experience. Experience: Entry Level Servicedesk/Helpdesk and Application Support. Entry Level VoIP, Printer, Network, Server Support. Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications). Adobe Acrobat. Multifunctional Printer support and vendor management. VoIP systems. Cloud services (Advantage). Office 365 Application support (Word, Excel, PowerPoint, Teams, OneDrive). Entry level Office Administration (MSTeams, SharePoint, OneDrive, Exchange). COMPETENCIES Laptop/Desktop Support. Intermediate Printer Support. Intermediate Network Support. Intermediate Server Support. Intermediate VoIP Support. Intermediate ERP Support. Intermediate Application Support. Intermediate Mobility Support. Should you not hear from us within 21 days of the closing of the advert, kindly regard your application to have been unsuccessful.
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