Implementation Engineer: Five 9 - Select One - Soweto

Reference: JHB000331-JG-1A leader in the ICT services sector is looking for an Implementation Engineer: Five9 to join their team.This position is at the forefront of the technology support team, requiring a deep understanding of Five9 solutions to ensure seamless communication experiences for clients. Duties will include but not be limited to: Design and Implementation: Provide technical guidance in planning and executing assigned projects Participate in project analysis, design, implementations and supporting phases Support and Maintenance: Maintain and modify existing systems when required Provide ongoing technical support to clients for efficient issue resolution in Five9 telephony systems Conduct regular maintenance activities with a applying automation and CI/CD practices to enhance system integrity and performance Security and Compliance: Enforce security measures to safeguard against unauthorized access and data breaches Ensure compliance with industry standards and regulations related to communication systems Maintain and modify existing systems when required Participate in project analysis, design, implementations and supporting phases Provide support in system and user acceptance testing Review and recommend improvements to existing system designs Schedule engineering meetings to discuss new ideas and issues Requirements: Bachelor's degree in Information Technology, Telecommunications, or a related field Five9 Certifications such as: Implementation Engineer Bootcamp Part I & 2 Certification in Five9 IVA Studio Proven experience as an Five9 Implementation engineer Software Development Life Cycle experience preferably Agile Scrum Experience with SIP telephony applications such as Freeswitch, Asterisk, Kamailio and WebRTC is a plus Passion for user experience Experience with Contact Center or Call Center software Experience with GIT Experience with any public cloud platform is a plus. Knowledge of public cloud infrastructures (GCP, AWS, Azure) Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM) Experience in Contact Centre Technology ITIL v3 Foundation (ITIL v4 preferred) Market related Apply Now

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Implementation Engineer: Five 9 - Soweto

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