Imports Client Controller (Ocean) - Durban
Bidvest International Logistics
Job Purpose Understand clients requirements and facilitate their requirements in ensuring OTIFNE (On time, in full no errors) for each of their Import shipments. Building a trusting relationship and adding value to our clients consistently. Understanding shipping from cargo collection at origin up until final delivery to client, including local customs formalities. Minimise cost and maximise revenue for BIL. Qualifications & Experience QUALIFICATIONS: Matric Relevant tertiary qualification essential EXPERIANCE: 3-5 previous experience as a Import Client Controller (ocean) with a good working knowledge of all aspects of Seafreight Imports, including the Customs and related EDI processes. An excellent track record of effective communication skills Key Responsibilities KEY RESPONSIBILITES Ensure close liaison with clients in that they are continually updated via telephonic or electronic feedback on the status of their clearances and delivery of their cargo. All pertinent instructions and key issues to be noted on the file in our operating system. Responsible for regular client meetings, visits and telephonic discussions to solicite information on clients business requirements, understanding client's potential problem areas, investigating competitor activities and networking and provide written feedback to management. Ensure close liaison and correspondence with Vessel Agents, groupage agents, TNPA, TPT, TFR, unpack depots, container parks and other third parties as and when necessary. Regular monitoring of the status of import shipments ( BIL tools) to ensure that there are no delays in the import clearance process - from time of receipt of documents to time of invoicing and delivery. Where delays occur, ensure the necessary action is undertaken to resolve with applicable department or staff concerned and the reasons for the delays are noted on BIL operating system. To back up the Senior, Client Controllers and Assistant Controllers as required. Ensure all billing, reconciliation, debtors, financial queries and other import related queries are actioned as per KPI's. Ensure import and KPI's process are followed to limit BIL risk and impact to reputation. Vetting of Client documents and requesting for any outstanding or specific document/s that will be required for the smooth clearance of the shipment through the relevant authorities Ensure strict adherence to intergrated management system (IMS) Working closely with internal stakeholders to ensure file management is closed off. Handling and following up on disputes until resolved. Notify neccessarry stakeholders and process claims within time frames. Zero tolerance of write off's Log all incident reports using SmartSure tool.
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