Infrastructure Engineer Cape Town - Cape Town Region
Pro Talent
Infrastructure Maintenance including system performance monitoring, system backups, and proactive PROBLEM management • Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes • Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors. • Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes • Infrastructure Administration including creation and maintenance of documentation as and when required including but not limited to Architecture diagrams, maintenance schedules, support documentation and version control registers • IT Management including asset registration, equipment version control, equipment configuration to agreed standards, and general IT support for users. • PROBLEM Management to proactively identify solutions to recurring or known issues to minimize the impact on services. • 24 x 7 x 365 support of our Infrastructure Qualifications Required • National Diploma in Information Technology or equivalent Degree/Diploma • Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator) • Linux Certification (Linux Certified Professional or similar) Qualifications Advantageous • Security Certification • Microsoft SQL Certification Experience and Skills required • Dell SAN/Server Administration • VOIP / SIP • Networking / Diagnostic / Wireshark • Windows Clustering and Windows Servers (2012, 2016 and 2019) • Backup and Recovery • Internet Information Services (IIS) • Nagios and Monitoring • Linux (Ubuntu) • Helpdesk and Support Experience • Technical Problem Solving • Vmware Vsphere / ESXi • Disaster Recovery/Risk Management • Firewall / Security Experience • Knowledge of Contact Centre Technologies eg. IP PBX, Genesys, Asterisk – Advantageous, not required • Asterix - Advantageous, not required • Nginx - Advantageous, not required R35 000 - R40 000CTC Hybrid work structure.
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