Internal Healthcare Administrator - West Johannesburg
trackingtalent
Key responsibilities Provide consulting, administrative and advice to a book of business and ensure client retention by providing clients with proactive and efficient service, at high standard. Deliver a professional level of service and in the course of building good business relationships ensure client retention and revenue growth. Project and manage all client activities including the preparation of client communication, presentations, help desk sessions, yearend activities and technical reports to be drafted and in the process, ensure an orderly workflow according to priorities. Take ownership of customer issues and follow problems through to resolution. Keep abreast of developments in the industry and share best practices with clients. Create a detailed plan of action to facilitate the attainment of the Departments goals featuring the KPI targets allocated to your portfolio. Acquire a thorough understanding of your customers’ needs and requirements. Respond to complaints and resolve issues promptly aimed at customer satisfaction. Identify new business opportunities within your client portfolio, which will support the departments new business goals and provide value added service to your client. Manage clients billing and reconciliation statements. Ensure compliance to all Healthcare’s internal processes. Requirements 3-year degree or equivalent qualification (NQF5) or in the process of acquiring Passed RE examination Must have or be in the process of attaining full qualification (NQF 5) Must be accredited with Council for Medical Schemes License requirements: Short Term Personal Lines and Health Benefits Minimum of 2 years healthcare experience Thorough knowledge of medical aid and gap cover industry, product and legislative knowledge. Being bilingual is an advantage Excellent written, verbal and presentation skills Strong administrative skills and be comfortable working with a high degree of attention to detail Proficient in MS office and particularly Excel is essential Ability to multitask and prioritise daily workload Be able to work well under pressure and be result orientated Additional Information: Preference will be given to EE candidates Applicants to contact Tracking Talent with CV and relevant certification.
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