Internal Sales / Customer Service - Middelburg
propersonnel
This position requires a technically minded, high energy driven individual, experience in customer service / internal sales. The following qualifications / experience is required: Minimum grade 12 certificates Solid understanding of the company systems and procedures 2-3 years working experience Product knowledge Computer skills Responsibilities: Managing and handling telephonic enquiries. Providing product information to existing and potential customers Providing verbal and typed quotations to customers Following up on quotations Providing guidance to customers in the use /application of products Entering of sales order on our operating system. Compiling of documentation required for projects and tenders Arranging and attending of sales events Updating quote schedule on daily basis Forwarding order knowledge to customer and sales reps Follow up on all weekly back orders Focused on reducing the slow moving i the branch Customer Involvement & After Sales Service The position has direct contact with customers and internal departments and will be required to assist and take ownership of customer and sales reps commercial and related queries when requested The success is based on the positions effective handling of internal and external customer needs. Costing: Responsible to do all calculations of instructions received from operations Sending the quotes as per structure Key Supply Chain : Co-ordinate buy outs and purchasing of consumables for the repair facilitate withing the supply chain Compile a list of preferred suppliers to ensure service level agreements, supplier BBBEE certificates and quality standards Identify and source supplier quotes Ordering of goods form supplier Processing of order confirmations from supplier quickly, liaising with order departments and branches Chasing suppliers Placing purchase orders Follow up and monitoring of all purchase order until goods are delivered Administration: Responsible for all general admin, processing of delivery notes and invoicing. Control and follow up of outstanding Purchase Orders Handling of credits and warranty claims Daily & monthly reporting structures Inventory: Assist with physical inventory, communicate with relevant managers, following up on negative stock Warranty Claims: Keep an update schedule of all warranty claims. Debtors: Assisting with debtor queries
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