Internal Sales Representative - Travel and Tourism - Johannesburg
Salesworx Specialist Sales Recruitment
Our client is a prominent player in the hospitality industry, committed to providing exceptional services to their clients. They are currently seeking a highly motivated and customer-focused Internal Sales Representative to join their team. This role is ideal for an individual with excellent communication skills, a passion for sales, and a deep understanding of the hospitality sector. If you are a results-driven individual with a keen interest in sales and a background in the hospitality industry and would like to sell their leisure portfolio, (Membership and Ownership products), we encourage you to apply for this Internal Sales Representative position Roles and Responsibilities: Client Engagement - Serve as the primary point of contact for clients, responding to inquiries, providing information, and addressing concerns in a timely and professional manner. Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty. Product Knowledge - Develop a comprehensive understanding of our hospitality services and offerings. Effectively communicate the value propositions and benefits of our services to clients. Sales Generation - Proactively reach out to existing clients to identify upselling and cross-selling opportunities. Generate leads and follow up on inquiries to convert prospects into clients. Use a CRM or lead management system to record and assign leads. Quoting and Proposal Creation - Prepare accurate and detailed quotes for clients based on their specific needs. Create compelling proposals that highlight the value of our services and address client requirements. Order Processing - Facilitate the order process, ensuring seamless transactions and timely delivery of services. Collaborate with other internal departments to coordinate and fulfill client requests. Sales Reporting and Analysis - Maintain accurate and up-to-date records of sales activities, client interactions, and order statuses. Provide regular reports to the sales manager on sales performance and achievements. Customer Feedback and Improvement - Gather feedback from clients to understand their satisfaction and areas for improvement. Communicate client feedback to relevant teams to contribute to continuous improvement. Collaboration with Sales Team - Work closely with the external sales team to provide support in achieving overall sales targets. Coordinate efforts to ensure a cohesive and customer-centric approach. Promote the Vacation Club and Ownership - Train sales agents/bookers on effectively promoting the benefits and features. Highlight the advantages of ownership, such as access to exclusive resorts, discounted rates, and flexible vacation options. Provide sales agents/bookers with marketing materials, including brochures, videos, and presentations, to showcase their. Theoretical Knowledge: Bachelor’s degree in Business, Marketing, or a related field. Proven experience in sales, preferably within the hospitality, finance or insurance industry Strong interpersonal and communication skills. Detail-oriented with excellent organisational and time management abilities. Proficient in CRM software and Microsoft Office suite. Customer-focused attitude and a passion for delivering excellent service. Motivated and ambitious - Go getter Willing to show initiative and build own pipeline. Behavioural Competencies: Accountable - Trust and consistency shown through day to day, as well as taking ownership of responsibilities. Communication Skills - Clear articulation, active listening, asking insightful questions, and tailoring communication to resonate with clients. Adaptability - Embracing change, staying calm under pressure, quickly adapting to new situations, and learning from experiences. Relationship Building - Building rapport, demonstrating empathy, maintaining a customer-centric focus, and establishing long-term connections. Resilience - Demonstrating perseverance, handling rejection with grace, maintaining motivation during difficult periods, and learning from failures. Influence and Persuasion - Building compelling arguments, demonstrating product knowledge, addressing objections effectively, and tailoring pitches to meet client needs. R12 000 - R15 000 salary. Lucrative commission structure.
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