IR & COMMUNITY LIAISON SPECIALIST - Richards Bay
Tych Business Solutions
Job ID: 84198 Date Posted: Posted 41 mins ago Location: Richards Bay Job Title: IR & COMMUNITY LIAISON SPECIALIST – RICHARDS BAY – KWAZULU NATAL What do we expect from you as an IR & Community Liaison Specialist? A Degree in a relevant field such as community development studies, industrial relations, public relations, or related discipline. 5 years IR & involvement in community development experience, preferably in the development, design, construction, and commissioning of a terminal, refinery or petrochemical plant Strong knowledge of employment laws and practices Experience in leading organizational community projects Available to work flexible hours (nights and weekends) occasionally Local Knowledge, familiarity with the local community, its demographics, and the social and economic challenges it faces What does your day look like? Some of the operational elements of the IR & Community Liaison Specialist include: Industrial Relations Develop approach for managing complex, ambiguous, and/or escalated ER issues Interacts frequently with Senior Management and must exercise extreme discretion and strong independent judgement in investigating and evaluating complex employee issues, which, if handled inappropriately, could expose the company to significant financial and reputation risk Visit Company locations as needed, contact supervisors, review policy manuals, and consult with other subject matter experts in the Company as necessary to assist in resolving complaints within established SLAs Partner with the Law Department, Labor Relations, and other corporate HR departments as necessary to ensure effective case management and resolution Community Liaison Contribute towards the development of community strategy for Community Relations and coordinate the development of employment framework to ensure employment to local communities Act as a bridge between the organization and the local community, fostering positive relationships and maintaining a strong presence within the community. Collaborate with local community organizations, government agencies, and stakeholders to identify opportunities for partnership and collaboration on community initiatives. Your core responsibilities include (but not limited to) the following: Industrial Relations: Partner with internal legal counsel to ensure workplace is free of harassment, discrimination and retaliation Manage day to day organized labour activities Manage contractors HR/IR and legal compliance on site Engage with appropriate internal HR consultants and advisors to gain specific legal or best practice advice on specific cases, policy revisions, cross market issues, etc. to ensure best advice is provided Responsible for conflict management, conduct fact-finding investigation activities related to internal and external inquiries, complaints, and concerns, and prescribe appropriate remedies to resolve complaints or concerns. Ensure compliance with HR policies and procedures and local, state, and Municipal requirements Handle disciplinary hearings, strikes, lockouts, and community protests. Apply knowledge of client culture and reasonable accommodation process to support and guide managers with employee discussion Educate managers and employees on HR policies, plans, programs, practices, processes, and tools Identify ER trends in specific regional geography and communicate concerns to supervisor Develop and maintain reporting processes to assure HR/IR business partner functions understand individual employee actions Community Liaison Establish and maintain positive relationships with diverse groups of people, including executives, managers, team members, and external partners Outline clear negotiation, engagement, information sharing, feedback, consultation, and risk assessment approaches to relevant stakeholders. Mediate and resolve conflicts or issues that may arise between community members and the organization, working to find mutually beneficial solutions. Align community needs, stakeholders, resources and support offered by the client Create a positive image of the company and establish it as a responsible corporate citizen Coordinate stakeholder involvement in the Social Labour Plans (municipalities, traditional authorities, other government departments). Attend to complaints, grievances, land utilization, compensations and investigations, and inform relevant stakeholders Apply BBBEE elements and Municipal Charter to support the critical capabilities of the local community. Coordinate the CSI initiatives on behalf of the company
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