Job Summary: PROVIDE AN EFFECTIVE IS&T SUPPORT FUNCTION FOR ALL DEPARTMENTS OF THE COMPANY SPECIFIC OUTCOMES: 1. Responsibilities Attend all aspects of the IS&T support function for all South Africa branches, as well as the Botswana & Namibian offices. 2. Authority Control access to the computerised systems, obtain program modifications where necessary, create and modify users profiles and licensing for software, manage access to VoIP system and modifications, as well as ensure that each user's individual access meets his/ her professional requirements, within the parameters of the system. 3. Duties General Responding to technical support calls from end users of computers and software applications. Taking ownership of customer issues reported and seeing problems through to resolution. Supporting employees with any IS&T challenges that may arise. Researching, diagnosing, reporting, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Raise Tickets for issues that need to be escalated to the Corp IS&T Support Team on VeoNow (Ticketing Platform) Identify all Information Technology needs within the company (Southern Africa) and to ensure that these are met. Communicate with users on IS&T related requests. Setting up computers and printers which includes but is not limited to installing windows, anti-virus, installation of additional software programs, as well as deployment and redeployment of Chromebooks. Assist in installation of new network equipment (Firewalls / Switches / Cables / WiFi AP's) and any other technical issues Installing and Configuring computer hardware / software / systems / networks / data backups / MFP. Upgrade and Repair all the company computers (Chrome OS / Windows OS / Linux OS) as well as the company's LAN/ WAN as and when necessary. Every reasonable effort must be made to eliminate unnecessary risk and downtime. Onsite computer and related device maintenance, repairs and upgrades Monitoring and Maintaining computer systems and networks. Adding computers to the domain Obtaining quotes and placing orders with the Procurement Department and Admin work Ordering of IS&T equipment Dealing with Suppliers to provide the necessary Support function to your daily duties. Liaising with service providers regarding remote server issues (AWS platforms / Azure platforms / GCP platforms) Referring complex IS&T issues to service providers Maintaining All systems security level to be compliant with the company Groups standards to combat any security threats. Crowdstrike (on Enterprise Scale) or similar, as well as all other assistance required by the CISO Update all the necessary IS&T Inventory lists at all times when changes are made to all and any IS&T related matters. Experience with Google Workspace is essential as users will require assistance in the use and management of this platform. Ensure the Google profiles & email addresses created and assigned to employees Assist with creating and setting up of profiles for communication and utilising Google shared drives. Perform all the necessary data backups and Google Accounts of Ex-Employees. Archiving information when requested by management Ensure that all phone extensions (MITEL VoIP) are created and assigned to employees Ensure that ALL requirements and instructions of IS&T Headquarters are carried out and implemented within the necessary time frames to ensure compliance with company Group Policies, Procedures and standards. Perform ALL necessary IS&T Support functions. Perform any other duties required by your designated Manager. CRITICAL CROSS FIELD OUTCOMES: Perform all duties as per latest ISO 9001 Quality Standard Requirements. Function as part of a team. Hard working and able to work under pressure. Ensure total confidentiality of all information, internal and external, pertaining to the business of the company, all its employees and management. (POPIA) Actively promote a positive working environment and a sense of belonging among all staff. Participate fully in all training interventions made available and promote a culture of training and development within the company. Become familiar with, comply with and promote all company policies, procedures and administrative processes. Utilise your work time gainfully and productively to meet the company's objectives. Promote a positive and professional company image at all times. Excellent track record with High sense of Integrity. Good Organisation Skills. Good people interaction skills (at all levels). Available to travel locally and in Africa. Able to work late as and when required and on weekends from time to time for planned maintenance. Communication skills-ability to educate others in IS&T. Minimum 3 years' experience. REQUIRED COMPETENCE AND/OR QUALIFICATIONS: Grade 12 (or equivalent) plus Diploma or Degree in relevant field or assessed equivalent competence. A / N - fundamental understanding of networks essential MCSE Qualification Beneficial, CCNA Beneficial Meraki Equipment (Firewalls / Routers / Switches / WiFi AP's / Cameras / Sensors) /Network Managed PoE Switches - HP / Cisco / Aruba / Meraki Cisco experience is essential. Active Directory - Maintaining Active Directory / Creating Users Accounts AWS Experience - EC2 / S3 / Storage Gateway / Glacier etc SaaS / IaaS / PaaS experience Google Workspace Administration GCP (Google Cloud Platform) knowledge advantageous Desktop Support knowledge (Notebooks / Desktops / Chromebooks) Server management experience (Windows Svr 2016 / 2019 / 2022) VLANS experience MITEL Telephony (VoiP) knowledge essential R35 000 Apply Now

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Is Support Engineer Modderfontein - Modderfontein

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