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IT Engineer - Table View

Pixelogic Media

Company: Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry. We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality. Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our technical services master and prepare this content in all distribution products including digital cinema, digital media and physical media (Ultra HD Blu-ray, Blu-ray and DVD). To date, we serviced thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray and DVD discs. Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix. Experience start-up at scale. Be part of building innovative solutions to service our media and entertainment clients and help us fulfill their content distribution needs. Join us if you're passionate about entertainment, innovation and customer service excellence Responsibilities: Monitor the internal ticketing system along with completing support Troubleshoot hardware, software and network operating system Install work stations, including hardware setup and software installation Maintain current and accurate inventory of technology hardware, software and resources Updating and maintaining knowledge base along with documentation for common system-related problems to assist support team. Out of hours/on-call/shift work may be required Ensuring Industry Security standards are maintained for full audit compliance. Engage in training opportunities to further develop skills and knowledge in key areas Complete any other tasks as requested by your line manager or a senior member of staff requests within a timely manner where appropriate Apply Now
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