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QUALIFICATION Diploma, degree, relevant qualification in IT or a demonstrated equivalent work experience will be accepted. A and N Huawei qualification Grade 12 Own vehicle and valid SA drivers license EXPERIENCE REQUIRED Computer Literate Microsoft Outlook/Word/Excel (Essential) 5 years Field Tech 2 -3 years experience in: o Azure o MS Office 365 o MS Teams o Sharepoint General knowledge of desktop hardware and software Proven experience of solving complex problems. Knowledge of relevant Technology, Products and Service. Relevant knowledge in ticketing tools. Occasional field work might be required to assist with support calls. Will be required to work standby shifts from time to time. THE ROLE Manage the business relationship with the client Service calls and performs incident specific activities as directed by the Call Planners Performs preventative maintenance activities Perform hardware and software installations Takes routine service calls and performs basic maintenance and support. Responsible for troubleshooting, installing, maintaining and hardware break-fix Provides technical support to customer in solving technical problems that occur during the installation Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents Reporting Maintain SLA requirements (both internal and external) Work independently without supervision Troubleshoot and resolve ticket. Interacts with client to gather additional info to enable faster resolutions of a ticket. Proactively identifies problems and errors before they impact a clients service. Update tickets in a timely manner with the required level of detail on the progress and resolution of the ticket Setup workstations and configure end-user software / hardware and upgrade existing client desktops. Monitors client infrastructure and solutions. Liaise with all stakeholders (vendors, exporters/importer, and colleagues to expedite a resolution of a ticket Managing calls, emails and tickets at the services desk and provide telephonic support to clients where required. Execute approved maintenance activities. (These activities could include system patching; system upgrades or configuration changes etc.) isanqa isanqajobs capetownITjobs ITjobscapetown ITtechnicianjobs L2ITjobs Apply Now

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