It Infrastructure Support JHB - Northern Suburbs - North Johannesburg
Energy at Work
Reference: JHB000091-LS-1 IT Infrastructure Support An exciting opportunity within Energy at Work Projects is now available We are looking to appoint an IT Infrastructure Support individual; highly motivated, goal orientated and organised with extreme attention to detail who is looking for a chance to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services. Roles and Responsibilities: IT Support: - Installing and configuring computer hardware, software, systems, networks, printers, and scanners. - Monitoring and maintaining computer systems. - Monitoring and supporting. - Providing technical support across the company and for call centre campaigns. - Setting up AD Accounts for new user - Setting profile passwords - Repairing and replacing equipment as necessary (Warranties to be checked first and discussed with Line Manager before any repairs are made). - Testing new technology - Train staff on new technologies and processes - Escalate all Senior IT Queries to System 5 and keep a follow through until query has been resolved - Managing third party equipment for any campaigns that are being managed by EAWP. - All equipment, technology, installation etc. changes to be discussed with Line Manager. Administration: - Updating action register - Assisting the Equipment overseer with the equipment tracker. - Complete all required tracker reports. - Documenting all equipment issuing - Respond to with solution or status of all calls raised within 2 hours. - Equipment ordering. Requirements: - Matric, an IT related certification would be advantageous. - 6 months - 1 year experience in IT Support/ IT Administration. - Computer Literate - Microsoft Word and Excel and Outlook knowledge (Essential). Your Job Description is subject to change during your employment based on Management discretion. Urgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful however we will retain your details on a database for future opportunities.
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