IT / NETWORK SUPPORT ENGINEER - Edenvale
IT / NETWORK SUPPORT ENGINEER Location: Edenvale Salary: R30 000CTC SUMMARY: To manage the company network, provide helpdesk support to customers, assisting with hardware and software via on-site and remote working, phone and e-mail. Duties: Manage company network (LAN & WAN) Manage Firewalls (Head office & Branches) To provide technical support, Answering support queries via ticketing system. (Including phone, email, in person and remote support) Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be pro-active when dealing with user issues Troubleshooting system and network problems and diagnosing and resolving hardware or software problems Setting up new user accounts (Active Directory, Office365) and profiles and dealing with user management To escalate more complex calls to a more senior IT Support member in timely manner Maintain a log of any software or hardware changes & problems detected (Within ticketing system) Support users in the use of computer equipment by providing necessary training Installing and configuring computer hardware, operating systems, and applications Monitoring and maintaining computer systems and networks Maintains ISO compliancy and improve processes Maintain and improve network security and compliance Complete daily verifications on all critical systems including but not limited to: Backups, Event logs, Antivirus, Firewalls, Mimecast Maintain hosted network infrastructure with emphasis on reliability, uptime, compliance, security. Maintain high degree of professionalism Conduct network audits reports as stipulated by Internal and external Auditors Adhere to Ticketing system procedures with emphasis on ticket completion within allocated SLA timeframes Minimum Requirements. N networking diploma or minimum of 3 years practical experience in IT Previous Helpdesk (On-site & Remote) support experience O365 Exchange Server Administration and Mimecast management will be an advantage TCP/ICP (Networking) and 802.11 (wireless) experience Domain controller experience Firewall Management experience (Sophos will be beneficial) General Network Management experience
Apply Now
Facebook
WhatsappRelated Jobs
Network Administrator Edenvale - Edenvale
Datacentrix
...
Information Security Officer Edenvale - Edenvale
Datacentrix
...
Inventory and Supply Chain Manager - Syspro - Edenvale
Professional Recruitment Partners
...
External Sales Representative Edenvale,Gauteng - Edenvale
Nice Group South Africa Ltd
...
External Sales Representative x2 Edenvale, Gauteng Market Related - Edenvale
Nice Group South Africa Ltd
...