IT Officer - Cape Town City Centre
TB HIV Care
Job Advert Summary TB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs. THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly-evolving South African health care environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care Purpose of the position: Responsible for ensuring that all IT facilities associated with the installation are operational in accordance with service level requirements. This role involves coordinating and managing daily IT operations, troubleshooting technical issues, and implementing solutions to enhance the overall IT infrastructure. Plans and supervises all IT installation and maintenance, adhering to good IT corporate governance. Minimum Requirements Bachelor’s Degree in Computer Science, BCom (Information Systems) or equivalent ITIL Foundation Certified 3-5 years experience supporting IT services to large organisations Proficient with Microsoft 365 suite of services Technical expertise regarding networks and IT devices Experienced in IT governance and risk Experienced in cyber and information security Clear criminal record Duties and Responsibilities Strategy Planning and Execution Assists in the implementation of the IT strategy, projects, and initiatives. Assist in the design and maintenance standards of all IT Infrastructure Systems (LANs, WANs, internet, intranet, wireless implementations) and End User Hardware (Desktops, Laptops, Printers etc.) and related desktop software (operating systems, office productivity applications, etc.) Assist with the security of all corporate systems and databases, ensuring that user access is restricted when necessary and that access to information is controlled Operational Planning and Management Manage the IT team to ensure effective desktop and network support to the organisation Ensure there is adequate infrastructure management Test and validate new processes, policies and procedures for end-user computing environment (services and support) Act as an escalation point between the IT Team and IT Manager for problem resolution, change requests and complaints handling Contribute to the backup and disaster recovery plan and help to ensure that the business can facilitate business continuity Incorporation of best practices regarding documentation, monitoring, administration, and data management Maintenance, reporting and evaluation of all infrastructure systems, including server hardware, Microsoft implementations and standardization Stakeholder Management Maintains and build relationships with internal stakeholders (programme staff, other support units, field staff) Maintains and build relationships with external stakeholders (service providers) People Management Ensure timeous and competent recruitment and adequate training of team members Ensure high level plans are communicated and assigned to team members, with appropriate follow up Engage in the performance review process and provide performance feedback Ensure that team members are managed proactively to ensure that quality standards are met Ensure timeous resolution by the team to any people challenges raised internally or externally Ensure team members adherence to administrative requirements like timesheets and leave management
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