It Operations Manager Houghton - Houghton
Skillzpage
About the Company: Are you ready to make a significant impact in the world of small and medium enterprise (SME) financing? Our client, a well-established and reputable institution with over 40 years of experience, is seeking dynamic individuals to join their team. This organization has been a cornerstone of SME support for over four decades, offering tailored financial solutions and expertise to foster growth and innovation. Our client operates with a mission to empower entrepreneurs by providing not just financial backing but also essential business support services. They are known for their comprehensive approach, addressing the unique needs of each business they work with, and have a stellar track record of success across various industries. The company's culture is built on a foundation of integrity, innovation, and inclusivity. They value their employees' contributions and are committed to fostering a work environment that encourages professional growth and development. By joining this team, you will be part of a dedicated group of professionals who are passionate about making a tangible difference in the SME landscape. Job Overview: This key position will entail overseeing all operational activities within the IT Operations team, ensuring the seamless functioning and security of our IT Infrastructure, Systems and Applications. Key Duties and Responsibilities: Leadership and Management: Manage and lead the IT Infrastructure / Support staff, including recruitment, supervision, development, and performance evaluations. Ensure diligent management and maintenance of the company's IT infrastructure and systems by the IT Infrastructure/ Support team. Vendor and Service Provider Relations: Develop and maintain relationships with service providers and vendors, ensuring adherence to service level agreements. Operational Efficiency: Develop and implement IT Operations Plans to enhance operational efficiency. Assess current processes, identify areas for enhancement, and integrate best practices to streamline IT operations. Bolster network security, fortify the Service Desk, and refine IT systems. Disaster Recovery: Maintain and enhance the disaster recovery plan to safeguard the company's ability to recover from IT-related disruptions, ensuring business continuity and resilience. IT Infrastructure and Security Management: Direct the management of the company's IT infrastructure, including servers, data centers, enterprise storage devices, virtual and cloud platforms. Ensure the availability, scalability, and security of the IT infrastructure. Monitor network configurations and ensure accurate documentation of network diagrams, asset inventory, and configurations to facilitate seamless operations and swift troubleshooting. Implement and enforce security measures such as firewalls, encryption protocols, endpoint protection solutions, and intrusion detection systems. Incident and Problem Management: Oversee incident response and troubleshooting procedures during network outages or performance degradation. Ensure timely resolution of incidents and maintain clear communication with relevant stakeholders throughout the process Minimum Requirements Bachelor's degree in Computer Science, Information Systems, or a related field. 5 to 6 years of proven experience in an IT Operations Manager or similar role. Demonstrated expertise in managing and delivering infrastructure design and operational excellence. Proven experience in managing and implementing information security systems and processes. Solid experience in managing infrastructure and support teams. Hands-on experience in troubleshooting technical problems. Strong focus on results, with a passion for client service. Excellent communication skills and meticulous attention to detail. Skills: Broad technical knowledge of current trends in network, security, and cloud infrastructure. Strong technical knowledge of current network hardware, protocols, and standards. In-depth knowledge of applicable data privacy practices and laws. Strong understanding of project management principles. Ability to relate and network with a broad range of stakeholders. Strong leadership and management skills. Ability to navigate business challenges, initiate actions, and make decisions. Expertise in applying IT knowledge to improve IT operations. Strong analytical and problem-solving skills. Proficiency in deciding and initiating action. Capability in leading and supervising teams. Expertise in applying technology and technical knowledge. Strong skills in analyzing information. Effective planning and organizing abilities. Should you meet the minimum requirements as listed above please feel free to share your CV to natashaskillzpage.com (If you don't' hear back from us within 2 weeks, please consider your application unsuccessful.) Benefits: Retirement fund Discovery Medical aid Accident insurance 21 days leave pa 10 days study leave Studies to be paid for aligned with role Annual incentive bonusses paid in June
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