IT Service Delivery/ Compliance/Incident Manager- - George
We are looking for an excellent IT Service Delivery Manager for George Western Cape location Essential Functions IT Operations: · Driving incident & situation management for all Sev1 & Sev2 incidents · Follows established operating policies to mitigate risk and ensures business availability · Engage and collaborate with the Global geographies team and manage communication, escalations, provide support, drive central initiatives IT Governance: · IT governance and effectiveness to be measured on weekly, monthly & quarterly basis · Compliance assurance - support audit activities along with risk identification & management. Vulnerability management. IT Transition Management: · IT client transition management · Client account & portfolio management · Program management · Stakeholder management · Client communications around Technology · Understand technology availability metrics and share insights Information Security: · Ensure compliance to client contractual obligations on InfoSec & Regulatory controls/certifications · Audit & Risk Management · Manage IT governance with client and all business stakeholders Primary Internal Interactions Business OperationsAll Technology Sub-Functions.Internal / External Audit Teams. Primary External Interactions · Client Teams – especially Client Technology Teams. · External Vendors – Primarily for Service Desk Management. Organizational Relationships Reports To: VP – Technology Operations Supervises: AVP and Below Technical Skills · Good understanding of Networking, Systems, Voice and business applications. · An industry recognized certification like ITIL / ITSM is an advantage. Process Specific Skills · Ability to interface and communicate at all levels within the company and Client organizations. · Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital. · Working knowledge of MS office, MS Project and Visio. Soft skills (Desired) Good presentation and interpersonal skills.Excellent problem-solving skills in a cross functional environment Soft Skills (Minimum) · Strong verbal and written communication skills · Strong customer service orientation ability to connect with global customers and work with Global teams. · Goo https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjA4NjI4Mjk/c291cmNlPWd1bXRyZWU&jid1508289&xid420862829
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