IT Support /Business Support Analyst - Cape Town (Montague Gardens) - South Africa
My client, a leading and well know FMCG Company requires a competent and qualified IT Support/ Business intelligence Analyst to join their team in Montague Gardens, Cape Town
Purpose of the Job:
To provide assistance, advice, and solutions to computer problems and malfunctions through investigating issues, identifying their root causes, and suggesting solutions and/or procedures to assist users in achieving the business objectives, and to understand reporting requirements to achieve those objectives
Functions will include but are not limited to the following:
Handle requests for assistance and liaise with users to find the best solution going forward.
Troubleshoot software and identify root causes of software issues.
Analyze software related issues and propose solutions.
Fix software problems and test (verify) solutions prior to implementing them
Document procedures and remedies for the purpose of process improvement
Document software support activities thoroughly, accurately, and in a timely manner. Project manage new software installations or projects.
Collaborate with cross functional teams to continuously improve reporting so that it is relevant and useful.
Continuously work on the data sets and master data to ensure that it is aligned and relevant. Collaboration is required between business and IT departments to understand system data, its use, and provide reports/dashboards for users to make informed decisions and to support users in the use of the various tools provided.
This position is required to support and assist business partners/analysts to develop a deep understanding of the data, its use, and the structure of reports and dashboards.
Requirements:
Have a IT or Business related degree or qualification
Experience in reporting and building reports for clients.
Knowledge of Syspro and the system architecture is an advantage.
Knowledge of Power BI, Qlikview, Qliksense, and Excel or similar BI tools in creating reports and visualization.
The ability to collaborate with end users to define metrics and business requirements. Intermediate SQL skills and knowledge.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Proficient with Windows-style applications and various software packages specific to role Strong interpersonal skills and ability to promote positive work relationships
Good organization, prioritization, and time management skills
Ability to effectively manage multiple demands in a rapidly changing, team-based environment
SA Citizens only
Must be Criminal Clear
Must reside in the Greater Cape Town area
Main Accountabilities:
Provide first line assistance and advice on operational software such as Syspro, Translution, and all operational supported software.
Maintain and ensure master data is up to date and relevant
Maintain reporting using all available reporting methods (Power BI, Qlikview/sense, Excel refreshable).
Continuously seek process improvement by considering office automation
Ensure compliance with respect to cyber security, regulations, and company policy Other duties may be assigned or required in connection with the general operation of the organization.
Key Performance Areas
User support
Assist users with day to day issues around all operational software.
Assist users with issues regarding reporting platforms
Assist users by providing access to data using standard reporting tools.
Dear with all ERP and related support tickets that are raised
Reporting
Maintain reporting platforms (Power BI / Qlik / Excel refreshables)
Engage with users and produce reporting dashboards per requirement.
Understand and assist with all other reporting platforms used.
System investigation and implementation
Gain a good knowledge of all ancillary software utilised by the business and leverage these for reporting and information gathering purposes.
Investigate user needs and suggest new or existing applications that may ease or automate functions.
Work on a project management basis to implement and deploy ancillary solutions.
Produce documentation and version controls for reports to ensure continuity.
Remain within budgetary guidelines.
Assist in budgetary processes.
Maintain a clean and relevant library of usable reports and the related documentation. Promote and practice the standards and values of the organisation.
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