IT Support Role

Bellville

Salary R 15 000 to R 25 000 depending on experience

We are looking for a dedicated person who is an all-rounder that takes initiative often. This person needs to have good knowledge of IT and admin. If this sounds like you then you are a perfect match for this role!

Knowledge and skills:

Must be computer literate with Intermediate Excel Skills.
Must have good interpersonal skills and good telephone etiquette as will need to speak to clients on the phone.
Must be self-motivated to complete all tasks.
Must also be able to work as part of a team.
Needs to be able to follow specific instructions and processes but also be able to trouble shoot when issues arise.
Needs to be ﬂexible in terms of working overtime to complete tasks, especially around month end and when the job requires.
Must have a can-do attitude and good work ethic.
Must be someone who takes initiative.
Must know where to research solutions to problems facing the business from an IT perspective.
Must be mature and responsible in attitude towards work.
Must be a good communicator in terms of providing relevant, salient, and timeous feedback to management.
Must be a leader in the making.
Must be honest and diligent.
Must have a desire to learn and grow into the role, as well as grow and improve as a person.
Must be good at admin and organised.
Must be able to manage time and priorities.
Must be able to be innovative.

Skills that are not pre-requisites but would advantageous:

SQL knowledge and ability to write queries.
Any knowledge of programming languages, such as VB/C# and Linux will be advantageous.
Knowledge of Office 365, MS Azure and managing users and licenses
Knowledge of power automate, power apps and SharePoint.
Knowledge of MS Teams and built in functionality.
System admin, networking and desktop support.
How to build a PC or laptop
How to set up and manage FTP sites.

Duties and Responsibilities:

Communicate with management re status of tasks and Month End processes.
Follow procedures and complete all checklists timeously.
Generate and retrieve month end reports from clients dispensing systems.
Set up new users work-stations and access
Will be able to fill the gap if managers are oﬀ sick or on leave.
Liaising with service providers and managing all IT issues with them until finalised.
Managing company hardware requirements and maintaining the asset register.
Procuring hardware from suppliers when required.
Managing phone system and logging calls when there are issues.
Maintaining IT process documentation
Creating and maintaining user accounts on Office 365, power apps and Azure
Taking responsibility for back-ups and taking them oﬀsite.
Creating new users on the system and network.
Monitoring business WhatsApp line (for when we go live with it).
Administering company WhatsApp groups, e-mail groups and shared mailboxes.
Monthly and annual budgets for hardware, software and other equipment

Back-up to IT Admin to:

Create and transfer script files on pharmacies dispensing system via VPN/FTP or TV.
Investigate ways to automate this process
Request script files from vendors when needed.
Load script files into System via claims loader.
Load payment files onto the clients system via FTP.
Reconcile reports to client reports

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