IT Support Technician - Kloof Street
Banxso
JOB SPECIFICATION: IT SUPPORT TECHNICIAN We are seeking a highly skilled IT Support Technician to join our team. The successful candidate will be responsible for providing technical assistance and desktop support to our internal users, ensuring that all IT systems are running smoothly and efficiently. This position is also responsible for executing planned projects, upgrades and initiatives that will support Banxo’s growth and mitigate any IT related risks. KEY RESPONSIBILITIES: Provide technical desktop support to end-users for incoming queries and issues related to computer systems, software, and hardware. Install, configure, and troubleshoot, laptops, printers, and other peripheral devices. Perform software installations, upgrades, and patches as needed. Diagnose and resolve technical issues, including network connectivity problems, application errors, and system crashes. Coordinate with vendors for warranty repairs and replacement of faulty hardware components. Manage user accounts, permissions, and access rights in accordance with company policies. Conduct regular maintenance tasks, such as system updates, backups, and antivirus scans. Document all support activities, including resolutions, in the ticketing system. Provide training and guidance to end-users on software applications and IT best practices. Collaborate with other IT team members to implement IT projects and initiatives effectively. Requirements Diploma in Information Technology, Computer Science, or a related field (or equivalent work experience). Relevant certifications (e.g., CompTIA A, Microsoft Certified Desktop Support Technician) preferred but not required. 5 Years Proven experience as a Desktop Support Technician in the financial industry and/or BPO Proficiency in troubleshooting Windows operating systems. Strong knowledge of desktop applications, including Microsoft Office Suite and productivity tools. Familiarity with Active Directory, Fortinet, Voip, switch management and network protocols. Excellent problem-solving skills and attention to detail. Ability to communicate technical information effectively to non-technical users. Customer service-oriented mindset with a focus on providing exceptional support. Ability to prioritize tasks and manage time efficiently in a fast-paced high performing team environment. Results orientated, driven and able to consistently meet and exceed targets. Ability to successfully complete projects and tasks with minimum disruption. Excellent problem-solving skills and business critical thinking abilities Risk Mitigation Demonstrated ability to adapt to a dynamic growing environment. Resilient Strong organizational skills and attention to detail Benefits 100 % contribution towards medical aid (discovery coastal saver) Group risk benefits Gym membership Parking Refreshments Breakfast snack and lunch
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