It Technical Analyst East Rand - Ekurhuleni
Fusion Recruitment
Reference: JHB004740-Maris-1 Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA) Requirements: Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration , IT Help Desk Technician or similar role BS degree in Information Technology, Computer Science or relevant field English Fluency both written and verbal Ability to diagnose and troubleshoot basic technical issues General networking TCP/IP, DHCP, DNS (CompTIA Network, Fortinet and SD Wan advantageous) Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus Responsibilities: Install and configure computer hardware operating systems and applications Network and Security administration in conjunction with the designated Service Providers Monitor and maintain computer systems and networks Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members Troubleshoot system and network problems, diagnosing and solving hardware or software faults Provide support, including procedural documentation and relevant reports Follow diagrams and written instructions to repair a fault or set up a system Support the roll-out of new applications Set up new users' accounts and profiles and deal with password issues Respond within agreed time limits to call-outs Work continuously on a task until completion (or referral to third parties, if appropriate) Following standard procedures for proper escalation of unresolved issues to the appropriate teams Provide prompt and accurate feedback to customers Ensure all issues are properly logged and Prioritize and manage many open cases at one time Rapidly establish a good working relationship with customers Asset Management on all IT related devices Monthly plus including provident fund
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