It Technical Supporter Cape Town - Cape Town City Centre
Paracon - Gauteng
Paracon The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role. Key Responsibilities Process client requests and resolve incidents swiftly Ensure hardware, desktop, network, app and connectivity functionality Collaborate with third party service providers to resolve technical issues Functional network and infrastructure knowledge Network and infrastructure maintenance Ticket closure resolved timeously Optimal BSC performance Client satisfaction Technical Skills Technical and product knowledge; hardware and software Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge. Interpersonal skills Communication Relationship building Minimum Requirements 2 - 3 years of support experience Any IT related experience Extensive experience in Hardware, Application and Software understanding Competencies Process driven Resilience Learning potential Strategic insight Relationship building Attention to detail This is a Perm role onsite.
Apply Now
Facebook
WhatsappRelated Jobs
It Support Engineer Cape Town - Cape Town City Centre
Ability Recruitment
...
IT Support Manager - Cape Town City Centre
...
Technical Specialist CPT - Southern Suburbs - Cape Town City Centre
Helderberg Personnel
...
IT Support 3rd Line - Cape Town City Centre
...
Senior Server Support Engineer Cape Town - Cape Town City Centre
Datacentrix
...