IT Techniciam VOIP - Gauteng
The candidate will be responsible for providing onsite technical support and assistance to employees. They will primarily work at the office and off-site if required to install, maintain, and repair computer systems, networks, and peripheral devices. The IT Technician must possess strong technical knowledge, excellent problem-solving skills, and have pleasing customer service abilities. Key Responsibilities: In-Office Support: attend to requests in a timely manner. Install, configure, and troubleshoot computer hardware, software, networks, printers, and other IT equipment. Hardware and Software Maintenance: Perform routine maintenance tasks, including hardware upgrades, system updates, and software installations. Ensure all equipment is properly maintained and updated to the latest specifications. Troubleshooting and Issue Resolution: Identify and resolve technical issues speedily. Diagnose problems, troubleshoot errors, and provide effective solutions to restore functionality. Network Configuration: Assist in the configuration and maintenance of local area networks (LANs), wireless networks, and network equipment. Ensure proper network connectivity and troubleshoot network-related problems. User Training and Support: Provide training and support on various hardware and software applications. Guide users on best practices, troubleshoot user-related issues, and offer advice on maximizing system efficiency. Equipment Inventory Management: Track and manage inventory of IT equipment, including laptops, desktops, peripherals, and networking devices. Coordinate with procurement teams for equipment replacement and replenishment. Qualifications and Skills: IT Diploma / Degree required Minimum of three years’ experience as an IT Technician or in a similar role Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101) would be beneficial CompTIA A, N would be beneficial Strong knowledge of computer hardware, operating systems, software applications, and network infrastructure Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance Networking knowledge of TCP/IP, DHCP, DNS, HTTP, HTTPS, ICMP Proficient in troubleshooting and resolving technical issues. Excellent communication and interpersonal skills Ability to work independently and in a team-oriented environment Strong organizational and time management abilities Valid driver's license and willingness to travel to client sites as needed. Must reside in the Durban south area ONLY. Own reliable transport. https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzg0NzFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid1781118&xid2323_8471
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