It Technician Cape Town - Cape Town City Centre
Medipost Pharmacy
Introduction: Medipost Pharmacy is looking for a professional, disciplined and self-driven individual to join their dynamic IT Team in a capacity of an IT Technician. The successful individual will be placed in Western Cape. Description: Primary Purpose of the Job Technician is responsible for monitoring, maintaining and upgrading the computer systems and networks. Their day-to-day responsibilities will include installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems. Duties and Responsibilties Serving as the first point of contract for IT support within the organization. Installing, configuring and maintaining software and hardware components of the computer and network systems. Installing and maintaining Network cabling on new projects, and moves. Identifying and resolving software and hardware problems. Repairing and replacing damaged computer and network components. Effective installing and upgrading antivirus and firewall software, switches. Upkeep and monitoring of UPS, Digi ports, Routes and WIFI connectivity. Updating technical documentation regularly. Testing new hardware and software prior to full installation. Provide effective remote and on-site IT assistance to end users, clients and sister companies. Overtime, including weekends and hours beyond 195, may be necessary. Supporting Dr. Network by changing devices as and when required. Ordering and managing printer toners, logging printer services and faults. Assisting in setting up Mitel phones for new users. Working through daily tickets that are logged. Action and update tickets logged with accuracy within the required SLA time. Mapping operational drives (apart from HR). Assisting with asset monitoring and procurements. Moving of cabinets and switches. Reporting any network errors and problems to the Network specialist or Team. Reporting any mistakes or issues that prevent the fulfilment of tasks. Assisting with annual and monthly stock take. Responsible for keeping IT storeroom neat and managing IT consumables, parts and stock. Keep tract of and document each IT purchase that enters the premises using an asset register. Assist with Ips and general DVR inquiries. Adhoc Perform any adhoc duties that may be required by the department or Business. Minimum requirements Minimum Qualifications Grade 12 A N National Diploma IT or relevant CCNA Microsoft Certified IT Professional Own Vehicle Required Experience Minimum Extensiive knowledge of computer software and hardware. Excellent diagnostic and problem-solving skills. Excel and Word. Windows troubleshooting. Familiarity with operating systems, networks and internet applications. Setting up Infrustructure and network points. Printer applications. Network and troubleshooting. Computer literacy. Microsoft office and Windows. Ideal Sever applications. Backup. Network fault finding and tracking. Role Requirement IT knowledge / troubleshooting and support. Overtime when required. Competencies Capacity for problem - solving. The ability to function well in both independently and in a team. Capacity for problem solving. Detail - Orientated. Sound judgement / logical thinking. Interpersonal skills since you'll frequently interact with clients or colleques. The capacity to organize your job. The ability to clearly communicate a technical issue to a client or colleaque. Excellent listening and questioning abilities. Adaptability. Effective listening, tolerance, empathy, conflict resolution abilities, writtern and verbal communication skills, and a focus on customer service.
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