Italian Brand Ambassador - Cape Town City Centre
Requirements:
Responsibilities:
Salary:
- Matric/ Grade 12 (non-negotiable).
- Fluent in Italian (oral and written: non-negotiable).
- Minimum of 1 year experience in a customer service role.
- Tertiary education (advantageous).
- Must have the right to work in South Africa (VISA approved).
- Proficient in the use of the MS Office suite (non-negotiable).
Responsibilities:
- Assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.
- Handle customer service calls within the banking sector.
- Ensure all outbound calls are conducted in a professional, friendly and polite manner.
- Demonstrate excellence in customer service by achieving specified performance standards.
- Build rapport with both customers and suppliers.
- Ensure that the SLAs are met and exceeded with respect to back-office processing requirements as per client requirements.
- Assisting with any other duties that may be reasonably expected of you within the Company.
Salary:
- R18 000 - R25 000 basic salary
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