ITSD Data Scientist (Hybrid) 0522_LM - Benoni
Mediro ICT Recruitment
Company based in Pretoria is looking for an ITSD Data Scientist to join their team on a contract until Dec 2026. South African citizens / Permanent Residents with SA ID number. Remote work/ On-site work location flexibility. Start as soon as possible. IT Degree / Diploma or relevant experience. 2 years of experience in reporting and data analysis. Experience with SQL and database management. Clean ITC/credit record and no criminal record. E-mail CV to lameez.mohamed mediro-ict .com Confirm and validate all data sent to us by our provider, including SLA Restatement documents, Interaction Data, Ticket Data, Assign back analysis, and Ticket quality. Identify opportunities for improvement, be it via processes or identifying potential problems with service delivery. Identify and solve backend database issues with the reporting data and validate any changes made by 3rd parties. Provide data on the number and types of incidents reported to the IT Service Desk, categorizing incidents based on priority, impact, and resolution time. Report on the performance of the service desk in meeting SLAs, such as response time and Routing Quality targets. Report on overall customer satisfaction levels, highlighting areas for improvement. Track and report on recurring or major incidents, identify root causes, and propose long-term solutions to prevent similar incidents from occurring. Data analytics including but not limited to Power BI and QlikView. Business analysts type qualification. ITSM (IT Service Management). IT Operations Frameworks (E.g., ITIL). IT Service Delivery Management. Project Management. Salary Market Related
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