Requirements:

Previous relevant network support experience within a Service Desk environment, ideally within an ISP
Knowledge and experience of customer service practices and ability to interact with clients in a professional and calm manner, even under pressure
Hands-on experience with network equipment from vendors such as Cisco, Juniper, or Arista is preferred
Strong understanding of networking concepts, protocols and technologies: TCP/IP, VLANs, routing protocols etc
Familiarity with network monitoring and troubleshooting tools (e.g., Wireshark, Nagios, SolarWinds)
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills

Qualifications: