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Customer service assistantFull job descriptionPosition Overview:We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service to our customers.As a Customer Service Representative and assistant, you will be responsible for addressing customer inquiries, resolving issues, and providing support via various channels including phone, email, WhatsApp, social media and live chat.Responsibilities:Respond promptly to customer inquiries via phone, email, and live chat in a courteous and professional manner.Handle in store sales and customersIdentify and assess customers' needs to achieve satisfaction.Provide accurate, valid, and complete information to customers regarding products, services, and orders.Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.Keep detailed records of customer interactions, transactions, comments, and complaints.Assist with processing orders, refunds, exchanges, and returns.Stay up-to-date on product knowledge, company policies, and industry trends.Continuously seek opportunities to improve customer satisfaction and operational efficiency.Qualifications:High school diploma or equivalent; university degree preferred.Proven customer support experience or experience in a similar role.Excellent verbal and written communication skills.Strong interpersonal skills and ability to work well in a team environment.Ability to multitask, prioritize, and manage time effectively.Proficiency in computer navigation and typing skills.Empathetic and patient demeanor when dealing with challenging situations.Ability to adapt to changes and work in a fast-paced environment.Please only apply if you are available immediately.Job Type: Full-timeSalary: R15 000,00 - R20 000,00 per monthApplication Question(s):Are you available immediately?Experience:Customer service: 2 years (Required)Ability to Commute:Johannesburg, Gauteng (Required)Ability to Relocate:Johannesburg, Gauteng: Relocate before starting work (Required)Email cv to solutionsmelokuhlegmail.com. Apply Now

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Jobs in Go!