Junior Account Manager R20k - R22k - Sandton
The Appointment Firm
Our client, a marketing company based in Sandton requires a Junior Account Manager to join their team. Client Communication: Assist in maintaining regular communication with clients, including responding to queries, providing updates on campaign performance, and addressing any concerns. • Campaign Management: Coordinate the lead generation process, including setting up campaigns, tracking lead volumes, and ensuring timely delivery to clients. • Campaign Optimisation: Assist in analysing campaign performance data to identify areas for improvement and optimisation such as targeting, messaging, and conversion rates. • Reporting and Analysis: Generate regular reports on campaign performance metrics, such as lead volume, conversion, collections, costs and earnings and provide insights to the Senior Customer Success Managers. • Administrative Support: Handle administrative tasks related to client accounts, including but not limited to: • Ensuring accuracy of data added to the BI system. • Monthly billing recons. • Monthly marketing material updates and audits. • Managing complaints, exclusion lists, dedupe lists and handling opt-out requests effectively (internally). • Ad-Hoc call audits. • Client Relationship Management: Build and maintain positive relationships with clients by ensuring their needs are met and addressing any issues promptly and effectively. • Team Collaboration: Collaborate with the Senior customer success managers and other team members to brainstorm ideas, share insights and contribute to overall team success. Bachelor's degree will be advantageous. • Excellent written and verbal communication skills • A minimum of 2 year's experience in account management role • Intermediate to advance excel skills R20 000 CTC - R22 000 CTC per month
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