Junior Credit Controller ALBERTON - Alberton
Turnto Consultants Ltd
Objectives : Actively contact customers who are late with their payments and request prompt payment Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected Work with customers and other internal departments to resolve issues preventing late payment Issue ad hoc invoices and credit notes following authorisation process and request refunds where required Duties : Posting of daily cash receipts to sales ledger accounting software Reporting daily cash in/trade debtors to management Contacting customers with overdue invoices to discuss payment Raising ad-hoc invoices and credit notes for customers Updating and processing of direct debit details and payments. Processing card payments over the phone. Monitor team mailboxes and allocate as necessary Liaise with customer experience and account managers to resolve customer issues Generate, monitor and process tickets generated in the CRM Answer calls and emails from customers with queries Provide assistance and cover to the accounts department generally Undertake administrative tasks to help the smooth running of the department and general office Experience Required: Financial & Creditors Skills Positive can-do attitude Strong customer service skills Strong communication skills, both verbal and written Attention to detail ITLiterate (MS Word, Excell & Outlook) Own Car & Drivers License Qualifications : Matric & Financial Certificate
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