Junior Engineer - Windows Server/Linux - Gauteng
An ambitious junior engineer with a passion for all things tech and strong customer service orientation is sought by a fast-paced specialist in end-to-end IT management and consultative IT Services to join its team. Your KPAs will including compiling advanced reports, planning and performing special investigations based on customer requirements with advanced identification, analysis and resolution of technical problems. The ideal candidate must have Matric/Grade 12 with a suitable IT degree/national diploma and 1-2 years work experience as a Network Operator including experience with Windows Server or Linux (Ubuntu/Redhat) operating systems, Network IP Addressing and Subnetting and will also require prior client facing experience.Duties:Key performance areas -Compilation of advanced reports.Analysis and interpretation of information from management systems to identify areas of possible improvement and risk.Plan and perform special investigations based on customer requirements.Technical training and support of customers on management systems and/or areas of specialization.Provide consultation on the use of 'Information about IT' to improve or optimize IT environments.Monitoring and configuration of business impact and other composite relationships.Advanced identification, analysis and resolution of technical problems.Independent completion of tasks, presentation of reports and making recommendations to clients.Info of management systems analysed, interpreted to identify areas of possible improvement or risk.Testing -Release note of all changes, new functions and bugs compiled.Request ticket updated according to status.All relevant code for specific patch/release/hot fix in respective directories.System tested holistically.Implement patch/release/hot fix to client according to maintenance slot.Audits -Audits planned and performed based on customer requirements.Feedback on findings provided to client.Data of findings analysed and interpreted.Data presented to client.Special investigations -Special Investigations planned and performed based on customer requirements.Feedback on findings provided to client.Data of findings analysed and interpreted.Possible solutions proposed.Operations -All requests logged and assigned via RT acted on and updated.Monitoring and configuration of business impact and other composite relationships.All requests logged and assigned via RT acted on and updated.Constant monitoring of client infrastructure ensured.System Administration tasks performed.Database of monitored objects maintained.Technical training and support of customers on management systems and/or areas of specialization.Provide consultation on the use of 'Information about IT' to improve or optimize IT environments.Independent completion of tasks, presentation of reports and making recommendations to clients.Health check alerts actioned.Ensure project is delivered as per SLA.Encourage all participants to take an active role in the project.Ensure participants ha https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzUyNTYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ&jid1748430&xid1320_52562
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