Manage, coordinate, and motivate team members to ensure exceptional service delivery. Demonstrate and enforce basic food safety and hygiene standards within the establishment. Oversee standard operating procedures for restaurant facility opening, closing, and cleanliness. Handle cash management, petty cash, and waiter cash ups efficiently. Attend and actively participate in all relevant training sessions, both on-site and off-site. Provide training, coaching, and guidance to team members and new hires. Manage inventory through stock counts, rotation, and storage practices. Develop and implement staff rosters and schedules. Manage guest experiences, handling compliments and complaints, and ensuring a pleasant environment. Plan and execute projects such as campaigns and specialty offerings. Work towards achieving daily, weekly, and monthly targets, finding effective solutions to meet objectives. Collaborate with both back and front of house teams to manage communications and promote teamwork.
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