Junior Heldesk Coordinator - Stellenbosch
Helderberg Personnel
Reference: SW004647-ML2-1Well established national company based in Somerset West has a vacancy for a Junior Helpdesk Coordinator with at least five years strong administration experience to join their team Requirements: Minimum Grade 12 qualification At least 5 years’ experience in an administrative role Strong computer skills (MS Word, MS Excel, PowerPoint) Experience in Sage Evolution will be advantage) Fully bilingual (additional African language will be an advantage) Willing to work standby 2 weeks plus 2 weekends Able to work under pressure Deadline driven and teamplayer Duties will include but not limited to the following: Manage switchboard. Follow up with stores on documentation outstanding Manage all paperwork as needed. Book technician accommodation. Process sub-contractor invoices. Arrange Courier for spares. Generate casual wages purchase requisition and send to Finance. Check Technicians clock-in/out for overtime calculation Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines. Technician scheduling and execution of the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Stand-by 2 weeks per month- after hours and over weekend/public holidays
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