Contractual Strategy and Management Develop, agree and manage a robust strategy and annual plans for each contract, to meet the contractual requirements, as well as operational and financial business targets. Ensure contracts are optimally structured, managed and populated to increase operational efficiency. Focus on future direction of each contract, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contract. Ensure a best practice framework is in place for the delivery of each contract, using processes, procedures and systems aligned to the company quality policy. Conduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports. SLA Management, compliance & governance. Performance reporting to the Client. Operational Management Responsible for the maintenance portfolio, such as technical services (M&E, building fabric etc), soft services (hygiene, pest control, cleaning and landscaping), maintenance and projects. Responsible for the management of sub-contractors for the maintenance of the facilities including electrical, mechanical, plumbing, air conditioning, building fabric, fire fighting equipment, pest control and soft services in accordance with SLA's. Review all SLA's entered into with eternal service providers. Responsible for the management of procurement contracts with vendors / contractors for the requisition of supplies, materials and inventory maintenance in accordance with SLA's. Responsible for supporting and enabling the protocol, logistics and meeting of all safety criteria. Develop effective customer focussed and proactive relationships at all levels in the customer chain. Responsible for the management and performance of Technical Facilities Managers, Technical Coordinators, Health & Safety Officer and Helpdesk / Administration staff, and be able to do fault finding and offer solutions by means of not only advising but showing teams how to correct challenges. Responsible for managing the financial component of the contract. Responsible for providing of regular reports on all aspects pertaining to maintenance. Responsible to ensure business objectives regarding the day-to-day operations are met. Responsible for ensuring Health and Safety is as primary function and all mechanisms, processes and procedures are in place and monitored and adhered to at all times in line with ISO9000 & ISO18000. Ensure building Regulations and environmental legislation and standards are adhered to. Responsible for implementation and adherence to Company policies, protocols and procedures across Parliamentary maintenance business operations. Business Development Develop strong market knowledge of existing and potential clients, and keep informed of business growth opportunities aligned to strategic objectives. Provide in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making. Develop and implement relationship strategies to maximise opportunities for securing new business. Identify new / future services that would provide with a competitive advantage or profitability. Develop tender documents at a consistently high standard. Customer, Community and Markets Represent in meetings with customers, stakeholders and end users, in order to enhance the company reputation and foster a partnership approach to relationships throughout each contract. Lead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and value. Maintain and develop strong relationships with clients and other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance. Leadership Meet the key performance areas according to the targets agreed upon in the areas of management of the client and contractor interface. Manage and oversee the functional departments of hard and soft services operations and ensure performance is delivered to appropriate standards within agreed upon time frames and budget allocations. Financial Management Ensure business development strategies are in place, to deliver contract expansion aspirations in line with the business commitment Ensure effective financial management is in place to achieve turnover, profit and to meet legal requirements Min Grade 12 or Matric Equivalent ND or B Tech or equivalent qualification in HVAC or Electrical Min 8-10 years previous experience in a Facilities Management/ technical/engineering environment with proven track record in managing a large and complex portfolio GMR 2.1 appointee GCC Factories certificate Ability to ensure successful service delivery and avoidance of penalties Contract Management Skills Sound knowledge of OHSA and Environmental legislative Act, Building regulations, and applicable Labour Relations Acts Must be computer literate in MSOffice suite Must have own Transport Willing and flexible to work extended hours and/or outside of normal working hours where required Apply Now

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Key Account Manager Cape Town - Cape Town Region

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