Key Accounts Manager - - Cape Town City Centre

Portfolio Operational Performances

General

Accountable for overall Soft Services operations relating to project delivery performances and ensure that;
all aspects of the required services are being delivered according to customers satisfaction and contract requirements.
there are sufficient trained and vetted staff working at all times to meet customer and contract requirements.
Evaluate, assess and develop plans to drive business values and propose approach to culture, behaviours and relationships.
Attend monthly meetings
Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.

Reporting

Soft Services operations performances scores including SLAs in place and compliant
Reporting on all current and planned processes, timelines, values.

Compliance

Prepare, check and sign off SLAs and ensure that;
- these are in line with tender and main contract. SLA in place and
- compliant according to Quality Management System (QMS) requirements.
Ensure compliance with company agreed Levels of Authority (LOA)
Ensure all aspects of Soft Services operations regulation, policies and procedures, occupational health and safety (OHS

Financial

Accountable for business operations financial Gross Profit and Net Profit outputs.

Client Relationship Management

Regular client engagement.
Develop client retention

New Business Development

Ensure business growth and increased profitability projects.
Take a proactive approach to identifying new business opportunities.
Nurture and support business development client introductions and proposals.
Attend and present presentations.
Participate in industry events and forums
Give guidance to marketing teams and support to Marketing teams to allow them to develop marketing concepts

Risk Management
Create an environment of risk awareness and promote risk reduction for the Company and the Client (internal process, reputational, communication, financial)

Ensure compliance to statutory requirements in soft services.
Ensure all staff maintain confidentiality of privileged information relating to Company and Client
Ensure staff adherence to the client house rules
Ensure all staff understand the need to identify potential problems before they occur so that risk-handling activities may be planned and invoked
Prepare Monthly risk registers as part of reporting

Health and Safety Compliance

Ensure compliance to all Health and Safety Standards.
Ensuring all operating activities and equipment are safety compliant at all times.
Ensure all teams are trained to meet with compliance
Ensure all risk assessments and safe methods of work are fit for purpose and in place
Risk assessments of new tasks and communicate effectively with OHS to ensure safety and compliance

QMS

Ensure statutory regulatory requirements; Soft Services operations responsibility for implementation and ensure compliance.
Policy implementation; ensure Implementation of policies communicated from QMS Department

Key Skills and Experience

Grade 12
Qualification- Business Management, Facilities Management or a related field of study
At least 8 years experience working in a similar operational management role, ideally within the cleaning industry
Good knowledge of soft services and technical skills in a Property and Facilities Management environment
Good understanding of legislation and legal requirements of corporate operations
General business acumen, and good understanding of corporate governance requirements and applications
Profit driven
Sound knowledge of generating, maintaining, and managing contracts and SLAs
Experience in drafting business plans and marketing plans
Good financial experience in generating budgets, financials including P&L and income statements
Experienced in generating KPIs and delivering on them
Good understanding of corporate structuring, grading and staff deployment skills
Understanding of Employment Equity and Labour Relations
Understanding of financial accounting and billing systems and structures
Understanding of IT and operational IT requirements
Must have practical experience in the above qualification
Experience in managing Contracts.
Contract such as GCC, NEC, JBCC are advantages.
Knowledge of hard and soft services would be advantageous
Advanced MS Office and presentation skills